FAQs
Is advanced ticket purchase mandatory to visit Palazzo Medici Riccardi?
Advance ticket purchase is strongly recommended, but not mandatory.
Click here to buy your ticket online.
Should online availability be exhausted, tickets may still be purchased directly at the ticket office on the day of the visit, subject to museum capacity.
Can I buy my ticket online for the current day?
It is not possible to purchase a ticket online for the current day, but you can buy it directly from the museum ticket office, provided availability is not exhausted.
Please contact the Palazzo Medici Riccardi personnel for further information
Ph: +39 0552760552;
email: info@palazzomediciriccardi.it
Kindly note that advanced ticket purchase is not available for the first Sunday of the month.
Where can I buy tickets?
You may purchase your tickets for the Palazzo Medici Riccardi museum and temporary exhibits:
- Online advanced purchase at an additional fee of €1.50
- At the museum ticket office on the same day of your visit
What does the ticket include and how much does it cost?
The ticket includes admission to the Museum, with the Cappella dei Magi (Chapel of the Magi), Galleria degli Specchi (Mirror Gallery), Archaeological Itinerary, Marble Museum, and ongoing Temporary Exhibitions.
It is not possible to purchase a ticket for the Museum alone.
It is not possible to purchase a ticket for temporary exhibitions only.
Guided tours and family activities are not included in the ticket price.
You can check the cost of admission tickets on the dedicated page by clicking here
May I buy a reduced ticket and/or get my free ticket online in advance?
Yes, reduced and/or free tickets may be obtained online in advance subject to an additional fee of €1.50.
Please visit the dedicated page to see who is entitled to a reduced or free ticket.
Please note that the documents and certificates that entitle one to a reduction and/or free admission must be presented at the entrance together with the ticket.
Are there any free admission days?
On the first Sunday of the month, all residents of the Metropolitan City of Florence are entitled to visit Palazzo Medici Riccardi free of charge; on the occasion, online ticket purchases are not available.
I purchased a ticket online, can I use it on a different date or at a different time?
Tickets purchased online cannot be changed under any circumstance. The date and timeslot selected are final.
Before completing your online purchase, please carefully check all relevant data (for example date, timeslot, number of tickets purchased, reductions, and gratuities).
May I request a refund for tickets purchased in advance?
Admission tickets will not be refunded in case of non-use for reasons not ascribable to the museum.
Before completing your purchase, whether online or at the ticket office, please check all relevant data carefully (for example the date, timeslot, and number of tickets).
Why can't I find tickets for the day or timeslot I want?
Bookings are limited, so your chosen timeslot may be sold out: in this case, we suggest you change the date and timeslot.
Please note that it is not possible to purchase tickets online for the current day.
Can I book my ticket by phone or email and pay for it at the ticket office when I come to the museum for my visit?
No, you cannot book your ticket by email or telephone and pay for it at the ticket office at the time of your visit.
How can I buy tickets for a group?
The online ticket office allows you to purchase tickets for up to 10 people. For groups of more than 10 people, you can make multiple purchases, even for different timeslots.
I represent a school. How can I book tickets for a school group?
School groups are allowed to visit the museum subject to mandatory advanced booking by email to info@palazzomediciriccardi.it or by phone +39 055 2760552.
For guided visits please contact the Education Office – Monday to Friday from 9:30 am to 1 pm and from 2 pm to 4:30 pm – PH: +39 055-0541451, email: didattica@musefirenze.it
School groups are entitled to free admission upon submission of a list of students printed on the school’s headed paper. Should the list not be presented, the museum will apply the regular gratuities and reductions.
The museum also offers a variety of activities organised by the Fondazione Mus.e. See all details here
Are audio guides available?
The Palazzo Medici Riccardi Museum does not provide audio guides.
However, there are leaflets that illustrate the museum itinerary and current exhibitions available for visitors at the museum entrance. The leaflets are available in Italian, English, and French.
Visitors may buy a museum guidebook at the Bookshop. The price of the guidebook is €14, and it is available in Italian, English, and French.
How can I book a guided tour?
The Fondazione Mus.e organises a variety of guided tours and activities.
Click here for detailed information and schedules.
To book an activity, please fill in the “Check availability” form that you see next to the activity, or send an email to info@palazzomediciriccardi.it
Are there any family activities planned?
The Fondazione Mus.e organises a variety of activities designed for families and aimed at highlighting the history of the palace and ongoing temporary exhibitions. Click here to see the detailed programme.
To book an activity, please fill in the “Check availability” form that you see next to the activity, or send an email to info@palazzomediciriccardi.it
Are the museum and temporary exhibitions accessible to people with impaired mobility?
All the exhibition rooms of Palazzo Medici Riccardi, except the Chapel of the Magi, are fully accessible to people with impaired mobility. The Chapel of the Magi is accessible, by means of a special platform, to wheelchairs that measure a maximum of 70 cm in width and for a maximum total weight of 250 kg.
Upon request, a wheelchair is available at the info point.
Access for visitors with impaired mobility is from Via Ginori no. 2.
Are the Museum and temporary exhibitions accessible with pushchairs?
Yes, the Palazzo Medici Riccardi Museum and temporary exhibitions are accessible to pushchairs.
Kindly note that to enter the Chapel of the Magi pushchairs must be no wider than 80 cm.
Is there a cloakroom?
There is an unattended cloakroom, free of charge, at the ticket office.
Visitors are kindly asked to check any large bags, backpacks, and umbrellas.
The cloakroom cannot store suitcases or any kind of luggage.
Is there a bookshop?
There is a museum bookshop on the ground floor, next to the ticket office, where visitors can find a variety of books about the palace, its history, and the families who lived in it. During temporary exhibitions, the bookshop also offers a range of special-interest books and items.
The bookshop is open daily, from 9 am to 6 pm, and closed on Wednesdays.
Bookshop contacts:
Ph:+39 055 2760361
email: bookshop@palazzomediciriccardi.it
Can animals be brought into the museum?
Animals are not allowed inside the museum, except for guide dogs that assist people with visual impairments, service dogs that assist persons with disabilities, and pets that support therapeutic treatments (pet therapy) duly certified by physicians from public health facilities.
Are all the rooms of Palazzo Medici Riccardi open to visitors?
Besides the Museum, Palazzo Medici Riccardi houses the Prefettura (local government agency) and the Metropolitan City of Florence offices. Only the halls that are part of the museum and/or host temporary exhibitions are open to visitors.
The courtyards are included in the museum itinerary and accessible for visitors holding valid admission tickets.
Does my museum ticket allow me to visit the Riccardiana Library and the Moreniana Library?
The Riccardiana and Moreniana Libraries are located inside the Palazzo Medici Riccardi building, but are not part of the visit itinerary because they are devoted to study and consultation purposes and their opening hours are different.
Click here for information about visiting the Riccardiana Library
Click here for information about visiting the Moreniana Library
